Terms and Conditions

Welcome to downstone. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using Downstone (“we,” “us,” or “our”), you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Eligibility

You must be at least 13 years of age to use our services. By accessing our website or making a purchase, you confirm that you meet this requirement.

2. Products and Services

Downstone offers high-quality products for customers in India and internationally, subject to availability.
We reserve the right to modify, discontinue, or update any product without prior notice.

3. Ordering and Payments

All orders are subject to acceptance and availability.
We accept payments via [UPI, Credit/Debit Cards, Net Banking, etc.].
downstone. reserves the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

We aim to process and dispatch orders within [3] business days.
Delivery timelines are estimates and may vary based on location, courier delays, or unforeseen circumstances.
Any customs duties or import taxes for international orders are the responsibility of the customer.

5. Returns and Refunds

We accept returns and exchanges within [7] days of delivery, provided the product is unused and in its original packaging.
Refunds will be processed to the original payment method within [7] business days after approval.
Some products may not be eligible for return due to hygiene or custom-made policies.

6. Intellectual Property

All content on the downstone. website, including logos, trademarks, text, and images, is our property or used with permission.
Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

7. User Conduct

By using our website, you agree not to:

Engage in fraudulent activities.
Violate any applicable laws or regulations.
Disrupt or interfere with the website’s security.

8. Privacy Policy

We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to such collection and use.

9. Limitation of Liability

Downstone is not liable for:

Indirect, incidental, or consequential damages arising from product use or website access.
Delays, disruptions, or failures beyond our reasonable control.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.
Any disputes shall be resolved through arbitration in [City, State], India, following the Arbitration and Conciliation Act, 1996.

11. Changes to Terms and Conditions

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any modifications.

12. Contact Us

For any questions regarding these Terms, please contact us at: Email: [downstone.in@gmail.com]
Phone: [+919500005348]

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.