At downstone. , we prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help.

Returns Policy

• Eligibility for Returns: Returns are accepted within 7 days of delivery.

• The product must be unused, in its original condition, and with all original packaging and tags intact.

• Certain items such as personalized, clearance, or final sale products are non-returnable.

• To initiate a return, contact our customer support team at downstone.in@gmail.com with your order details.

• Once your return request is approved, we will arrange for a pickup from your location or provide instructions for shipping it back.

• Return shipping charges may apply unless the product is defective or incorrect.

Refund Policy

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

• If approved, refunds will be processed within 7-10 business days and credited to your original payment method.

• In case of COD (Cash on Delivery) orders, refunds will be issued as store credit or bank transfer.

• Shipping charges (if any) are non-refundable.

Exchanges

• We offer exchanges for defective or incorrect items only.

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with images of the item.

• Upon verification, we will arrange for a replacement or refund as per your preference.

Cancellations

• Orders can be canceled within 4 hours of placing them.

• If your order has already been dispatched, you will need to follow the returns process after receiving it.

• Refunds for canceled orders will be processed within 5-7 business days.

Contact Us

For any queries or assistance, reach out to us at:

📧 Email: downstone.in@gmail.com
📞 Customer Care: +91 9500005348 
🌍 Website: www.downstone.in

We appreciate your trust in downstone. and look forward to serving you!